At Isomer, your privacy and trust mean everything to us. This policy explains how we collect, use, and protect your information when you visit our website or use our services. We’ve written it in clear language so you can easily understand how your data is handled.
We collect information that helps us deliver and improve our services. This may include details you share directly with us, such as your name, email, or contact information, as well as information gathered automatically when you use our website — for example, your browser type, pages visited, or time spent on our site. We may also use cookies and similar tools to remember your preferences, personalize your experience, and analyze how our site is used. These small data files help us improve performance and show you relevant content.
The information we collect is used to make your experience with Isomer better. We use it to provide and improve our services, communicate updates, personalize what you see, and keep our platform secure. Occasionally, we may also contact you with offers, research updates, or helpful resources — but only when it makes sense and aligns with your preferences. We also use data to meet legal obligations, maintain records, and prevent misuse of our services.
We only process your personal information when we have a valid reason. This could be because you’ve given consent (for example, to receive newsletters), because we need to fulfill a contract with you, because it’s in our legitimate interest to improve our services, or because we’re required to comply with the law.
Cookies help us make your online experience smoother and more personalized. Some cookies are essential for the site to work properly, while others help us understand what’s working well and what we can improve. You can manage your cookie preferences at any time through our Privacy Settings tool, which is available in the website footer or through the cookie consent banner. Your preferences are stored in your browser, so if you clear your cookies or switch devices, you may need to set them again.
We don’t sell your personal data. Sometimes we share limited information with trusted partners who help us operate — like hosting providers, analytics services, or payment processors. We also comply with lawful requests when required by authorities and, in rare cases, may share data if our business structure changes (for example, during a merger or acquisition).
Our website may contain links to other platforms or social media sites. These are not operated by us, and their privacy practices may differ. We recommend checking their privacy policies before sharing your personal information on those platforms.
You have the right to access, correct, or delete your personal data. You can also object to certain types of processing, limit how we use your data, or request a copy of it in a portable format. If you’ve given consent for something and later change your mind, you can withdraw that consent anytime. To exercise any of these rights, simply email us at privacy@isomer.co.ke. We’ll respond as quickly as possible and may ask for verification to protect your privacy.
We take security seriously. Isomer uses technical, administrative, and physical safeguards to protect your data from unauthorized access or misuse. While no system is completely foolproof, we continuously monitor and strengthen our measures. Your data is only kept as long as necessary for the purposes described here, or as required by law.
If there’s ever a data breach that could affect your personal information, we’ll notify you and the appropriate authorities as required by law. Transparency and responsibility are central to our approach.
Sometimes your data may be processed outside your country. When that happens, we make sure it’s protected by appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms recognized internationally.
Our services are intended for users aged 16 and above. We don’t knowingly collect personal data from children. If you believe we may have collected information from someone under 16, please contact us immediately, and we’ll take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page, along with the updated effective date. We encourage you to review it periodically.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, feel free to contact us:
IsomerFor more information on privacy laws and your rights, you may refer to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or Kenya’s Data Protection Act, 2019. You can also review our Terms of Service for more details about using our site.